Michaels.ca Return Policy
You may return most new, unopened items, sold and fulfilled by Michaels Inc., within 10 days of delivery for a full refund, less the actual shipping costs. If we shipped you the wrong item, or if the product was damaged upon receipt, we will pay for the return shipping label.
- If you want to return new, unopened items sold and fulfilled by Michaels Inc. between 11 and 60 days from your date of purchase, Michaels Inc. will issue you a credit, less 20% of the purchase price, and less the actual shipping costs.
- If you cancel your order before we ship it, you will get an immediate full refund and a confirmation email.
- You may obtain a CanadaPost return shipping label by completing the contact form at the bottom of this page.
- The return shipping label is valid only for returns shipped within Canada. If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we’ll pay the return shipping costs. If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be the equivalent to our actual shipping costs for that item.
- There is no requirement to provide identification, if your returned item is accompanied by a valid Michaels Inc. receipt or order number. Otherwise, please provide us with your name, shipping address, purchase price, and approximate order date.
- All returns and exchanges must be new, unused and in original packaging, with exceptions for defective merchandise and products.
- These items must be in new condition with original packaging and accessories. We cannot accept returns of products missing the serial number or UPC; we will not issue refunds for such items.
- We’ll notify you of your refund via e-mail after we’ve received and processed the returned item. We will process your refund in the same form of payment originally used for purchase within 2 to 3 business days after we receive your return.
- Since all purchases are processed in Canadian dollars, refunds will also be processed in Canadian dollars, and there may be a net difference if you made your purchase with a credit card in another currency.
Questions? Call 1-800-266-3844
- Michaels Inc. operates in Canada as a web only business. It is a separate business from J. Michaels clothing stores and Michaels Arts & Craft retail stores, so products may not be returned at any Michaels stores.
- To return items via Canada Post, please ship them to:
- Michaels Inc.
5230 Dundas Street West
RPO Box 40571 Six Points Plaza
Etobicoke, ON, Canada M9B 1A8
- If you are in the Etobicoke, Mississauga, Brampton, Georgetown, or Oakville area, please call 416-239-1361 for home or office pick up or delivery
Michaels.ca Shipping Policy
We ship products to Canadian customers via FedEx Ground, Purolator, UPS, or Canada Post from Mississauga, Ontario. Mississauga is just west of Toronto.
We ship products to US customers via USPS, FedEx Ground, or UPS from Niagara Falls, NY.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Flat rate shipping times vary between 3 and 10 days, depending on the destination and the day you make your order.
Please also note that the shipping rates for items we sell are either size or weight-based, according to the rates schedules provided by the couriers we use. The shipping companies we use round up all weights up to the next full gram or oz. There is usually a surcharge for over-sized packages.
We will tell you the actual shipping cost before shipping your order.
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